Refund policy

REFUND & REPLACEMENT POLICY

Most KVerse items are made to order and personalized specifically for you. For that reason we are unable to accept returns for change of mind, or for personalization details entered incorrectly at checkout. Please double-check names, spelling, dates, and uploaded images before submitting your order.

WHEN WE REPLACE OR REFUND

We will replace or refund your order if:

- The item arrives damaged or defective
- The printed design does not match what you confirmed at the preview step
- Your order was lost in transit

HOW TO REQUEST

Contact us within 30 days of delivery with your order number and photos of the item. Email support@kverseshop.com or use our Contact page.

Please note: the 30-day window is the deadline to report a problem. It is not a 30-day money-back guarantee.

REFUND TIMING

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

CANCELLATIONS AND CHANGES

Because items go into production quickly, changes and cancellations are only possible before production begins. See our Cancellation & Modification page for the current window.

COLOUR AND FINISH

Screen colours vary between devices, and printed colour can differ slightly from what you see online. Minor variation is normal and is not considered a defect.

CONTENT YOU UPLOAD

By uploading an image or text for personalization, you confirm you have the right to use it. We may decline any order before production, including designs that use third-party trademarks, characters, logos, or the likeness of a real person.

QUESTIONS

Email support@kverseshop.com with your order number and we will help sort it out.